Do you think you are a good boss? Have you asked? A survey will be your biggest game changer, but humility is everything. I have helped owners reconstruct what they created. It doesn't take long for employees to lose trust, faith, motivation, and loyalty in you and your company.
I have worked with many owners who hired Managers, who truly are not in-tune with the owner's employees. Who you hire is an extension of you. Employees don't leave companies, they leave managers.
Help Me See The Cobwebs!
If you truly want to have a successful company it can't just include your healthy bottom line. It has to include a healthy working environment. I once met with an owner who said she needed help seeing the cobwebs. I was beyond thrilled, because it is great to see an owner who truly wants to fix what has been created.
Unfortunately, she was unable to see what was hurting her company. I secret shopped and shadowed all the departments within the company sharing the good and that bad, which also included managers who didn't love the companies bottom line, but only their bottom line. It was in that moment I knew humility wasn't there and we parted ways. Essentially, she didn't want to see the cobwebs.
What cobwebs you ask?
Lack of marketing efforts within the community, missing out on low hanging fruit, reaching out for high hanging fruit, poor customer service with customers complaining of not being heard, customers feeling lied to, not having consistency with their address that led to people thinking they don't service where they are located, not have one core training manual on products, not sending out thank you notes, not asking for reviews on a personal level, resentful employees who wouldn't work when the boss was away, not listening to their employees pain, and even having an employee who was hired to take on a lot, but wasn't used to the fullest. I read this person's hiring job description, HR's job description, and the job description in the email announcement on this employee to the company. This person was begging to move forward with the role he was hired for. He wasn't heard and spent 75% of his day taking online marketing courses. Essentially the company paid him to be a better version of himself so he could take his skills elsewhere.
What Is Your Process For Hiring New Employees?
If you expect more from your employees than your competitors, you can surely increase your bottom line and take away from your competitor’s bottom line. Here is a step-by-step concept on how you need to expect more from the get go:
- Have a planned interview process.
- Make sure you gather enough data so you don’t waste your time and theirs.
- Be clear and concise on your expectations of this role.
- Hire for attitude, not just skill.
- Have a handbook on expectations.
- Provide employees with training materials on the products, services, and systems.
Revamp Your Current Employees
This will be hard for your current employees, as no one likes change. We know first hand how mad, hurt, upset, irritated, and angry they will be. Again NO ONE likes change, but if they don't like it, they can be replaced. EVERYONE can be replaced.
We have worked for so many clients who fired us because they couldn't handle the resistance of their current employees, as well as the fact that these changes we wanted made were really digging deep into their own humility.
Attitude Is Everything
Many companies base their entire hiring process on what existing skills and experience the new hire brings to the business. These companies are viewing people as tools or are just trying to fill a role as quickly as possible.
This can create a huge problem for the company, its owners, its employees and its profit margin!!!! The company may have hired a very skilled worker who also has a horrible attitude. Suddenly, many other employees are affected because everyone knows that a rotten apple spoils the barrel. It is critical that you make sure your new hire shares the same values that you do.
Set Clear Expectations
Believe it or not, some of your employees have no idea what you want them to do. Also, they may have no idea how to be a good employee. Why not be bold and actually tell them what you want? You must have written guidelines with expectations for every single position within your company. This allows you to know what you plan to measure for success.
Honestly, if you have no idea how to measure if your employee is being a successful employee, how in the world do you expect him or her to be a successful employee for your company?
Join The Enly Team
- PDF: Transform Your Employees - Hiring For Zero Turnover
- PDF: Employee Expectations
- PDF: Time To Build A Great Foundation
- PDF: Record Calls To Learn About Your Employees